Scope

DK IT AND AUTOMATION SERVICES supplies boom barriers, RFID and access control equipment, safety devices and related installation, integration and maintenance services. This policy explains how cancellations, returns and refunds are handled for those supplies and services.

Quotations and orders

Every order proceeds on the basis of a written quotation setting out the equipment, specification, quantity, price and scope of work. Where a quotation includes site-specific work, that scope forms part of the order.

Cancelling an order

If you cancel before equipment has been dispatched or site work has begun, any advance paid is refundable less costs already incurred on your order.

Once equipment has been dispatched or site work has begun, cancellation is treated as a variation to the order and settled against work completed and materials committed.

Returns of equipment

Equipment supplied in error by us, or received damaged, should be reported within a reasonable period of delivery so we can arrange inspection, replacement or credit.

Equipment that has been installed, modified or configured for your site, and made-to-order or custom items, cannot be returned once fitted.

Faulty equipment

Faults arising within the manufacturer warranty applicable to an item are handled as a warranty matter — repair or replacement of the affected item as that warranty provides. Warranty terms are stated on the quotation for the item concerned.

Faults caused by impact, misuse, unauthorised modification, electrical supply problems or lack of maintenance fall outside warranty and are quoted as repairs.

Services already performed

Survey, installation, commissioning, repair and maintenance work already carried out is chargeable and is not refundable. Where a service visit does not resolve the reported fault, we return to complete the work rather than issue a refund.

How refunds are made

Approved refunds are made to the account or method from which payment was received, within a reasonable period of the refund being agreed in writing.

Raising a request

Send refund or return requests to dkautomation07@gmail.com with your quotation or invoice reference, or call +91 7058717142.

Refund Policy